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But as we slowly reinstate back to a new normal, the cloud phone space will start heating up.Īmid the COVID-19 pandemic, Zoom Meetings and Meetings in Teams services have skyrocketed. Given the arms race among video conferencing and collaboration application platforms during this pandemic, the cloud phone has taken a backseat. To address this, market leaders like Zoom Phone and phone systems for Microsoft Teams have taken a “premises peering” approach, which enables their cloud systems to extend into an enterprise or carrier telephony environment. The implementation of cloud phone systems is challenging due to the complexities of integrating legacy telephony features and equipment into a cloud framework.
#Zoom phone plan software
As organizations continue to replace old systems with new, scalable cloud services and software as a service (SaaS) solutions, the next collaboration trend on the horizon is the growing demand for cloud phone services. Traditional unified communications (UC) on-premise systems have become obsolete for many modern enterprises. Before the COVID-19 pandemic forced businesses to close their offices, the popularity of remote work and digitalization of the modern workplace was on an incremental rise, making it crucial for organizations to deploy platforms that enable seamless collaboration.